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Last Updated: August 20, 2026

Thank you for choosing TIGSleeve™. This Shipping Policy explains how orders are processed, shipped, and delivered.

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Order Processing

Orders are generally processed within 1–2 business days after payment and order confirmation.

Orders placed on weekends or holidays will be processed on the next available business day.

During periods of high order volume, processing times may be slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

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Shipping Rates & Delivery Estimates

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Canada & USA

Shipping Method: UPS
Estimated Delivery Time: 4–6 business days
Shipping Cost: FREE

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Europe

Shipping Method: UPS Saver®
Estimated Delivery Time: Approximately 3 business days
Shipping Cost: Calculated at checkout

For larger quantity orders, please contact us  for a customized shipping quote. 

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Australia & New Zealand

Shipping Method: UPS Worldwide Express Saver®
Estimated Delivery Time: Approximately 4–6 business days
Shipping Cost: Calculated at checkout

For larger quantity orders, please contact us for a customized shipping quote.

For larger quantity orders or shipping-related questions, please contact info@x3mtig.com

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

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Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped. This email will contain your tracking number.

Tracking information may take up to 24 hours to become active after your order has been shipped.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

TIGSleeve™ / X3M TIG Welding Ltd. does not control these charges and cannot predict the amount that may be assessed.

For additional information, please review our Customs & Import Information page.

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Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect product, or appears to have been damaged during shipment, please contact us at info@x3mtig.com  as soon as possible.

Please include your order number and photographs of the product and packaging when applicable.

Keep all original packaging and damaged items while the issue is being reviewed, as they may be required for a carrier claim.

If a shipment appears to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

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Returns & Refunds

Eligible returns are governed by our Return & Refund Policy.

We accept eligible returns within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Please review the Return & Refund Policy before returning any product. Products should not be returned without first receiving return instructions.

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Questions

For questions about shipping, delivery, tracking, or an order, please contact:

TIGSleeve™
Email: info@x3mtig.com
Website: www.tigsleeve.com