Shipping policy
Thank you for choosing TIGSleeve™. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1–2 business days after payment and order confirmation.
Orders placed on weekends or holidays will be processed on the next available business day.
During periods of high order volume, processing times may be slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
Destination: Canada, USA
Shipment method: UPS
Estimated delivery time: 4-6 business days
Shipment cost: FREE
Destination: Europe
Shipment Method: UPS Saver®
Estimated Delivery Time: ~3 business days
Shipment Cost: Calculated at checkout
Note: For larger quantity orders, please contact us for a customized shipping quote.
Destination: Australia & New Zealand
Shipment Method: UPS Worldwide Express Saver®
Estimated Delivery Time: ~4–6 business days
Shipment Cost: Calculated at checkout
Note: For larger quantity orders, please contact us for a customized shipping quote.
For larger quantity orders, please contact info@x3mtig.com for a shipping quote.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped, which will contain your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
X3M TIG Welding Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
X3M TIG Welding Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns and Refunds
Eligible returns are governed by our Return & Refund Policy.
Please review the Return & Refund Policy before sending any product back. Products should not be returned without first receiving return instructions.
Questions
For questions about shipping or an order, contact us at info@x3mtig.com.