Return & Refund Policy

TIGSleeve™ Return & Refund Policy

Last Updated: August 20, 2026

At TIGSleeve™, we stand behind the quality of our products and want our customers to be satisfied with their purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The return request must be made within 30 days of the date your order was delivered.
The product must be unused and in its original condition.
The product must include its original components, accessories, and packaging, where applicable.
Proof of purchase or your order number may be required.

Products showing signs of use, misuse, modification, intentional damage, or damage occurring after delivery may not be eligible for a refund.

How to Request a Return

Before returning a product, please contact us for return authorization and shipping instructions.

Email: info@x3mtig.com

Please include:

Your name
Order number
Product being returned
Reason for the return
Photos if the product arrived damaged, defective, or incorrect

Please do not send a return without contacting us first, as this may delay processing of your return or refund.

Return Shipping Costs

For standard returns, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.

If you received an incorrect product or your product arrived damaged or defective, please contact us before shipping it back.

We will review the issue and provide appropriate return instructions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please get in touch with us at

info@x3mtig.com as soon as possible.

Please include your order number and photographs showing the issue when applicable.

After reviewing the claim, we will provide instructions for resolving the issue. Depending on the circumstances, this may include a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges, if any, are non-refundable for standard returns.

If the return is due to an incorrect, damaged, or defective product received from us, applicable shipping costs will be handled according to the circumstances of the return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different TIGSleeve™ product, color, or other available option, you may return your eligible product under this policy and place a new order.

Non-Returnable Items

The following products may not be eligible for return:

Products returned more than 30 days after delivery
Products that have been used
Products that have been modified or altered
Products damaged through misuse, improper handling, or circumstances occurring after delivery
Products returned without the original components, where applicable

This does not affect claims involving products that arrived damaged, defective, or incorrect.

International Returns

Customers outside Canada are responsible for return shipping costs for standard returns, as well as any applicable customs, brokerage, import, or related charges associated with returning the product.

Please contact us before making an international return so that we can provide appropriate return instructions.

Contact Us

If you have questions about a return, refund, damaged product, or this policy,

please contact us:

TIGSleeve™
Email: info@x3mtig.com

Website: www.tigsleeve.com

We will be happy to assist you with your return request.